Numerous CIMB Malaysia‘s customers have reported that they were not able to utilize a lot of the bank’s services throughout the day. Among services that were affected include CIMB Clicks, ATM, and cash deposit machine (CDM) as well as in-store credit and debit card payment.
The true nature of the downtime is generally unknown as CIMB Bank did not release any notice regarding the downtime on its website and social media channels. This is despite the fact that customers have been bombarding their Facebook page and Twitter account with complaints throughout the day.
Meanwhile, one of our editorial members, Ikmal noted that he encountered an error when he tried to transfer money and make payments through FPX via the CIMB Clicks website at around 4:20 PM. He also said that the money transfer option was completely disabled in the CIMB Clicks app and was not able to perform a bank transfer from a Maybank account to CIMB as well.
In addition to the difficulties that we have listed above, many customers have also said that they are having trouble reaching out to CIMB’s customer service. The bank claimed that this was caused by the high volume of calls that its Call Centre has to attend which didn’t come as a surprise given what have been happening throughout the day.
Nevertheless, we are now reaching out to CIMB for further details and will you keep posted once we receive a response from the bank.
(Ikmal Roslan contributed to this story. Thanks for the tips, anon!)
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